Privacy Policy

At Red Deer Casino, we treat your personal information with care. This Privacy Policy explains what we collect, why we collect it, how we use and protect it, and the choices you have. We handle personal information in line with applicable Canadian privacy laws. By registering or using our services, you acknowledge the practices described below.

1. Information We Collect

We collect only what we need to run a safe, lawful and enjoyable casino.

Identity and contact details: name, date of birth, address, email address and phone number.
Verification documents: government-issued ID, proof of address and, where required, proof of source of funds.
Financial information: payment method details, deposit and withdrawal history and transaction references.
Gameplay information: bets, wins, game sessions, bonuses used and limits set.
Technical information: IP address, device type, browser, operating system, geolocation data and login times.
Communications: emails you send us and our replies.
Responsible gaming information: limits, breaks, self-exclusions and self-assessment results.

2. How We Use Your Information

To create and manage your account and provide our games and services.
To verify your identity, age and location before you deposit.
To process deposits and withdrawals in CAD.
To prevent fraud, money laundering, bonus abuse and other unlawful activity.
To apply responsible gaming tools and identify signs of harmful play.
To answer your questions and handle complaints.
To improve our website, games and services.
To send you marketing, only where you have agreed to receive it.
To meet legal, regulatory and reporting obligations.

3. Legal Bases for Processing

We process your information on one or more of the following grounds:

Consent: for example, marketing messages and non-essential cookies. You may withdraw consent at any time.
Contract: to provide the services you signed up for under our Terms and Conditions.
Legal obligation: to meet age, identity, anti-money laundering, tax and record-keeping requirements.
Legitimate interests: to secure our platform, prevent fraud and improve our services, balanced against your rights.

4. Who We Share Information With

We never sell your personal information. We share it only when needed, and only with:

Payment providers: banks, card networks and e-wallets such as Interac, Visa, Mastercard, Google Pay, MuchBetter and Jeton, to process your transactions.
Verification services: identity, age, address, geolocation and fraud-check providers.
Game providers: to run the games you play and settle results.
Service providers: hosting, IT support, email delivery and analytics partners acting under our instructions.
Regulators and authorities: where law, regulation or a valid legal request requires it.
Professional advisers: auditors and legal advisers, under duties of confidentiality.

All third parties must protect your information and use it only for the purposes we set.

5. Cookies

We use cookies and similar technologies to keep our site working, remember your preferences and understand how it is used. Our Cookie Policy explains this in detail and tells you how to manage your settings.

6. Data Security

We use technical and organisational safeguards to protect your information, including:

encrypted connections for all data sent between your device and our site;
restricted, role-based staff access to personal information;
secure storage of verification documents;
regular reviews of our systems and suppliers.

No system is completely secure. Please protect your password, log out on shared devices and tell us immediately if you suspect unauthorised access.

7. Data Retention

We keep personal information only as long as needed for the purposes described here or as required by law. Identity, transaction and gameplay records are generally kept for a set period after an account closes to meet anti-money laundering, tax and regulatory duties. Self-exclusion records may be kept longer so that we can continue to honour your choice. When information is no longer needed, we delete or anonymise it securely.

8. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you;
Correction of information that is inaccurate or incomplete;
Deletion of information we no longer have a legal reason to keep;
Objection to certain processing, including direct marketing;
Withdrawal of consent where processing relies on it.

To make a request, email us from the address linked to your account. We may need to confirm your identity first. Some information must be kept to meet legal obligations, even if you request deletion. If you are unhappy with our response, you may contact the privacy commissioner with authority over your matter.

9. Marketing Choices

We only send promotional messages if you have opted in. You can change your preferences at any time in your account settings or by using the unsubscribe link in any marketing email. We do not send marketing to players who are self-excluded or on a cooling-off break. Service messages about your account, security or legal changes will still be sent.

10. International Transfers

Some of our service providers may store or process information outside your province or outside Canada. When this happens, we use contractual and technical safeguards to give your information a level of protection comparable to what you receive in Canada. Information held in another country may be subject to that country's laws.

11. Legal Age

Our services are only for people aged 19 or older. We do not knowingly collect information from minors. If we learn that we hold information about someone underage, we close the account and handle the information as described in our Underage Gambling Policy.

12. Changes to This Policy

We may update this policy from time to time. The latest version is always on this page, and we will notify you of significant changes by email or on login.

13. Contact Us

For privacy questions or requests, email us at:

support@reddeercasino.app
help@reddeercasino.app
mail@reddeercasino.app