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Responsible Play

At Red Deer Casino, we believe gambling should always be a form of entertainment, never a way to make money or escape problems. We want every player to stay in control. This page explains the tools we offer, how they work and where to find free, confidential support.

1. Our Commitment

  • We only accept players aged 19 or older.
  • We verify identity, age and location before any deposit.
  • We train our team to recognise signs of harmful play and to respond with care.
  • We give you practical tools to manage your time and money.
  • We do not send marketing to players who are self-excluded or on a break.

2. Tips for Safer Play

  • Set a budget before you start and only use money you can afford to lose.
  • Decide in advance how long you will play.
  • Never chase losses.
  • Avoid gambling when you are upset, stressed or under the influence of alcohol or drugs.
  • Balance gambling with other activities you enjoy.

3. Tools You Control

Deposit, Wager and Stake Limits

You can set daily, weekly or monthly limits on how much you deposit and how much you wager, and a cap on the size of any single stake. Once a limit is reached, you cannot go beyond it until the period resets.

Reality Checks and Time Alerts

Reality checks show a reminder during play with how long you have been playing and your wins and losses for the session. You can choose how often they appear and decide whether to continue or stop.

Take a Break / Cooling-Off

If you need a pause, you can take a break from 24 hours up to 6 weeks. During this time you cannot log in to play or deposit, and you will not receive marketing. Your account reopens automatically when the period ends.

Self-Exclusion and Account Closure

If you want a longer break, you can self-exclude. Your account is closed for the period you choose and cannot be reopened early. We will also take reasonable steps to stop you opening a new account. You can also ask us to close your account permanently. Any remaining balance is returned to you after verification.

Self-Assessment Quiz

Our short self-assessment quiz helps you reflect on your gambling habits. It is private and takes only a few minutes.

KYC and Geolocation Checks Before Any Deposit

We confirm who you are, your age and where you are located before you can deposit. This protects minors, prevents fraud and ensures we only offer play where it is permitted.

4. How Limits Take Effect

  • Decreasing a limit takes effect instantly.
  • Increasing or removing a limit takes effect after 24 hours. This cooling period gives you time to be sure of your decision.

You can set or change limits in your account settings or by emailing us.

5. Self-Assessment: Signs to Watch For

Ask yourself honestly:

  • Do you spend more money or time gambling than you intended?
  • Do you gamble to win back money you have lost?
  • Have you borrowed money or sold possessions to gamble?
  • Do you feel anxious, irritable or guilty about gambling?
  • Has gambling affected your work, studies, relationships or sleep?
  • Do you hide your gambling from family or friends?

If you answered yes to any of these, consider using our tools and reaching out to one of the support services below.

6. Protecting Minors

Gambling is strictly for adults aged 19 or older. If children use your device, keep your login details private, never save passwords and log out after every session. Parental control and filtering software can block gambling sites. See our Underage Gambling Policy for more information.

7. Where to Get Free Help

The following organisations provide free and confidential support:

  • GamTalk: an online peer support community for people affected by gambling.
  • BetGuard: centralized self-exclusion for Ontario.
  • Alberta Health Services Addiction Helpline: support for Albertans affected by gambling and addiction.
  • ConnexOntario: free health services information for people in Ontario, available at 1-866-531-2600.
  • Gambling Therapy: online support and advice for anyone affected by gambling.

8. Contact Us

If you would like help setting limits, taking a break or self-excluding, or if you are worried about someone else, please email us. We will respond with care and confidentiality.

  • support@reddeercasino.app
  • help@reddeercasino.app
  • mail@reddeercasino.app