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Underage Gambling Policy

Red Deer Casino is strictly for adults. Nobody under the age of 19 may register, deposit or play. Protecting young people from gambling harm is a responsibility we take seriously, and this policy explains how we prevent underage play and how parents and guardians can help.

1. 19+ Only

You must be at least 19 years of age to use our services. This applies regardless of the minimum age in your province or territory. By registering, you confirm that you are 19 or older. Giving false information about your age is a serious breach of our Terms and Conditions.

2. How We Verify Age

  • We ask for your date of birth at registration and reject anyone who is under 19.
  • We verify your identity and age through trusted verification providers before you can make any deposit.
  • Where electronic checks are not conclusive, we ask for valid photo ID, such as a passport, driver's licence or provincial or territorial photo ID card.
  • We may ask for further proof at any time, including a selfie to match the ID holder.
  • Payment methods must be in the verified account holder's name.

3. Protecting Minors and Shared Devices

Many households share computers, tablets and phones. If you play on a device that a young person may use, please:

  • never let anyone under 19 use your account or watch you play;
  • do not save your username or password in your browser;
  • always log out at the end of each session;
  • protect your device with a password, PIN or biometric lock;
  • keep payment cards and e-wallet details secure and out of reach;
  • talk with young people in your home about the risks of gambling.

4. Parental Control and Filtering Tools

Parents and guardians can use software to block access to gambling websites. Options include:

  • built-in parental controls on Windows, macOS, iOS and Android devices;
  • content filtering settings on your home router or offered by your internet service provider;
  • dedicated parental control and gambling-blocking applications;
  • browser safe-search and restricted modes.

These tools add a strong layer of protection, especially on shared devices.

5. Consequences of Underage Use

If we find or reasonably suspect that an account is held or used by someone under 19:

  • the account will be suspended immediately and then closed;
  • all bets placed will be void and any winnings will be forfeited;
  • deposits may be returned to the original payment method where appropriate;
  • we may report the matter to the relevant authorities where required;
  • an adult who knowingly allowed a minor to use their account may have their own account closed.

6. Reporting a Concern

If you believe a person under 19 is using Red Deer Casino, or you want to block a minor from using a family member's account, please email us with as much detail as you can. Every report is treated confidentially and acted on promptly.

7. Contact Us

  • support@reddeercasino.app
  • help@reddeercasino.app
  • mail@reddeercasino.app